CASE STUDY

Telling the Ocotal Story

Partner: Ocotal Coffee and SUNY Geneseo

Challange

SUNY Geneseo students had traveled to Nicaragua, met the farmers growing their coffee, and helped organize a direct import relationship that put that coffee on campus. It was a genuinely remarkable thing. Almost nobody knew it was happening.

Strategy

The supply chain was already the story. We just had to tell it in a way that made people feel the distance those beans traveled and the relationships that made it possible.

That meant going to the source. We interviewed students, professors, and the college communications team to pull out the details that turn a supply chain into something personal. A student sitting with farmers in Nicaragua, drinking the same coffee that would end up in a cup on campus weeks later. That's not a marketing angle. That's the thing itself.

From those interviews we built the full brand and name, then distributed the story across press releases, collaborative social media, print ads, posters, and point of sale materials. The goal wasn't awareness for its own sake. It was to create a felt connection between the people on campus pouring a cup and the people in Ocotal who grew it.

Personal, specific messaging did what broad campaign language never could: it gave students and faculty a reason to care about where their coffee came from.

Identity

Simple by design. The name, mark, and color palette reflect what the coffee actually is: natural, direct, nothing hidden in the middle.

The frame approach gave us a repeatable structure to bring in as many real photos as possible. Students and farmers and families, side by side, across every medium. Not stock. Not illustration. The actual people. That visual choice reinforced the core argument: this relationship is real, and you can see it.

My Role

Strategy, Creative Direction, Design, Interviewing

C
ollaborators: CAS Marketing DirectorBecky Stewart,Photojournalist Kris Dressen, University Professors, SUNY Geneseo Communications Department. Thank you to the El Sauce Service Learning Program and Java Joe

*currently in Lakeville, NY

The words OCOTAL COFFEE in large, dark brown letters, superimposed over a blurry, sepia-toned image of hands holding a coffee cup. Below the main image, there's a color palette of three squares in shades of brown and beige.
Ocotal Coffee Wordmark
A sepia-toned flyer featuring a smiling man in a hat, with prominent text that reads 'COFFEE DIRECTLY FROM JUAN' and 'OCOTAL COFFEE'.
Poster close-up
Three tissue dispensers on a table, each featuring images and text promoting 'Ocotal Coffee' and 'Ocotal Experience'. The central dispenser, most in focus, shows a woman and child with a story about community coffee in Nicaragua.
Napkin Dispenser Ads
Two brochures, one for 'Ocotlal Coffee' featuring a sepia-toned image of a smiling man holding a cup, and another for 'Ocotlal Experience,' rest on a dark wooden table. Text is partially visible on both.
POP Signage at Tables
Four framed posters promoting Ocotal Coffee, displayed side-by-side against a light gray wall. Each poster features a sepia-toned image and a brown and beige color scheme. The first poster is an introduction to 'Ocotal Coffee,' highlighting 'Direct Trade,' 'Organic,' 'Shade Grown,' and 'Arabica Coffee,' with small images of smiling farmers and coffee beans. The other three posters each feature a portrait of an individual coffee farmer—Juan, Fabio, and Nicholas—with text like 'COFFEE DIRECTLY FROM JUAN.' All posters include the 'OCOTAL COFFEE' brand and a small 'ocas' logo.
Posters on the Wall in the Books & Bytes
A checkerboard collage featuring sepia-toned images of smiling coffee farmers, a group of people, hands sifting coffee beans, and hands holding a steaming cup of coffee, interspersed with solid brown squares. On a light brown square, text reads 'OCOTAL COFFEE NOW AVAILABLE AT BOOKS & BYTES'.
Banner for Display at Launch
A black and white collage of six portraits featuring diverse individuals, including men, a woman, a young man, and a boy. Many are smiling, and some are holding mugs.
Photos of Students & Coffee Farmers in Nicaragua
A brown paper coffee cup with a black lid stands next to a smartphone. The cup has 'OCOTAL COFFEE' printed on it, with smaller text 'ORGANIC, SHADE GROWN, DIRECT TRI'. The phone's screen displays a promotional page for Ocotal Coffee, featuring sepia-toned photos of smiling people, and text describing the coffee as organic, shade grown, direct trade, supporting the El Sauce Learning Project and farmers in Ocotal, Nicaragua. It also mentions being served at Books & Bytes in the Milne Library.
Coffee Cup & Digital Ad
An informational flyer for Ocotal Coffee, displayed diagonally on a textured beige surface. The flyer has a grid design with brown and light beige sections. The main title, 'OCOTAL COFFEE,' is in bold dark text on a light beige background. Below it reads, 'Direct trade, organic coffee from these farmers in Ocotal, Nicaragua.' Brown sections highlight key features: 'ARABICA COFFEE,' 'DIRECT TRADE,' 'ORGANIC,' and 'SHADE GROWN.' Sepia-toned images within the grid show coffee farmers, hands holding coffee beans, and piles of raw coffee beans. At the bottom, it states 'NOW BEING SERVED AT BOOKS & BYTES' with a 'CAS RESTAURANTS & CAFES' logo.
Promotional Flyers
Two coffee airpots, black on top, with brown and white labels featuring images of coffee beans, smiling farmers, and text advertising 'Ocotal Coffee' and 'Shade Grown', along with a QR code to read the project story.
Branded Coffee Airpots
Multiple brown and white coffee flyers featuring a smiling man in a hat and text that reads 'OCOTAL COFFEE' and 'COFFEE DIRECTLY FROM NICHOLAS,' spread out on a light brown wooden surface.
Tabloid Posters Distributed Around Campus
A black and white photo collage featuring multiple smiling individuals. In the top left, a woman uses a large mortar and pestle. The top right shows a man in a baseball cap with a mustache. The bottom left features a young boy in a cowboy hat making a peace sign next to a smiling man. The bottom right shows two people, one appearing to sort coffee beans.
Photos of Students & Coffee Farmers in Nicaragua
A sepia-toned collage depicting multiple scenes of people involved in agricultural work and enjoying nature. Images include a group smiling in a storage room with large sacks and a hanging scale, a woman laughing joyfully in front of a misty mountain landscape, a man in a straw hat sitting by sacks, and another man kneeling to plant small saplings in soil.
Photos of Students & Coffee Farmers in Nicaragua

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Get to know Michael on LinkedIn

I’m working on a balance between the things that make me happy: family, giving back, and creative strategy. Like most people I only have 24 hours a day, that doesn’t leave time for everything, sorry Facebook.

Michael Ward ➤ Brand Strategist ➤ Creative Director ➤ Ethical AI Advocate ➤ Designer ➤ Design Thinker ➤ Branding Consultant ➤ Accessibility Specialist ➤ Renaissance Man ➤ Currently in Lakeville, NY ➤
Michael Ward ➤ Brand Strategist ➤ Creative Director ➤ Ethical AI Advocate ➤ Designer ➤ Design Thinker ➤ Branding Consultant ➤ Accessibility Specialist ➤ Renaissance Man ➤ Currently in Lakeville, NY ➤

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